General conditions of sale

Deliveries are made in Metropolitan France as well as internationally. Items in stock will be shipped within a maximum of ten (10) working days after your order is registered.

The products are delivered at the Customer's expense, to his home or to the address indicated by the Customer during the ordering process. It is the Customer's responsibility to verify the accuracy of the information mentioned when ordering.

From the dispatch of the order, the average delivery times are as follows:

• 2 to 5 working days by private parcel for France
• 3 to 7 working days at a relay point in France with Mondial Relay
• 5 to 10 working days by international Colissimo
• 24 working hours by Chrono Express (if the order is validated before 1 p.m. from Monday to Friday)

Delivery may however be delayed for reasons beyond our control. In this case, we undertake to keep the Customer informed of the situation.

Shipping costs

> France:

Mondial Relay delivery:
- €4.00 up to €249.99 purchase
- Free from 250 € of purchase

Private Parcel Delivery: €5.00

Chrono Express delivery: 14 euros

> International

• Between €9.00 and €20.00 depending on the area

The Customer is informed that the delivery of the products is carried out by Colissimo, Chronopost or Mondial Relay and consequently authorizes the Company to transmit his personal data for the purpose of enabling the latter to deliver his Order to the delivery address that he provided when placing the order.

The Customer receives via email from Colissimo , Chronopost or Mondial Relay the tracking number assigned to the package, allowing them to follow the delivery process of their order.

The Customer is informed that it is their responsibility to provide exactly all the details necessary for the correct routing of their order and the perfect delivery of the products ordered (access code, access specification such as building, floor for example).

If the Customer is absent at the time of delivery, a delivery notice will be left in the letter box.

We assume no liability for loss, theft, damage or delay in delivery due to errors or disruptions attributable to carriers.

IX- RIGHT OF WITHDRAWAL

In accordance with the provisions of article L121-21 of the Consumer Code , "the consumer has a period of 14 days to exercise his right of withdrawal from a contract concluded remotely" and this without having to justify reasons or pay penalties, with the exception of shipping costs .

A. Deadline and formality

This period begins to run from the day of delivery to the Customer of the product(s) subject to his order. In the case of an order for several products delivered separately, the period runs from the receipt of the last product.

The Customer exercises his right of withdrawal before the end of the fourteen-day period, without having to justify his decision by any unambiguous declaration expressing his desire to withdraw in accordance with the coupon which details the procedure to follow for the return of the products delivered with each order.

When returning, please return the order in its original packaging, indicating your name and order number and the returned product.

B. Reimbursement

Subject to the perfect condition of the returned product, reimbursement will be provided by the Seller, using the payment method of its choice, within a maximum of fourteen days from the date of receipt of the returned product or the date of receipt of proof of shipment.

The Company will make the reimbursement using the same means of payment as that used by the Customer when paying for their order.

In accordance with the provisions of Article 121-21-28 of the Consumer Code, the right of withdrawal does not apply to the supply of goods made to the consumer's specifications or clearly personalized such as clothing made to order.

Without prejudice to the guarantee of conformity or hidden defects, items on sale or discounted may be subject to a credit note.

All products returned by the Customer must not have been used, damaged, soiled or washed by the Customer. They must be returned in their original packaging.

A fee of €6 will be deducted from the refund amount, this fee corresponds to the return shipping cost. Unless we made a mistake in sending the original order.

International returns are entirely at the customers expense.

The Company cannot be held responsible for any loss or damage occurring during transport, it is therefore recommended that the Customer use a tracked shipping service. In the event of loss or damage during transport, the Customer must contact their carrier directly.

If the items are not received at the address indicated above, the Company will not be able to process the return.

X- GUARANTEES

All products sold on the Site benefit from the following legal guarantees:

A- Legal guarantee of conformity

In accordance with article L211-4 of the Consumer Code

" The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity that exists at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed on him by the contract or has been carried out under his responsibility ."

In accordance with article L211-5 of the Consumer Code

“ To comply with the contract, the property must:

1. be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling.
2. or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted .”

In accordance with article L211-12 of the Consumer Code, “ The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods .”

B- Guarantees against hidden defects

In accordance with Article 1641 of the Civil Code:

“ The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them .”

In accordance with article 1648 of the Civil Code, paragraph 1:

“ The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect .”

XI- PERSONAL DATA AND COOKIES

In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, the site is the subject of a CNIL (National Commission for Information Technology and Freedoms) declaration under number 2114152. The user has the right to access, modify, rectify and delete data concerning him/her. To exercise this right, the Customer must send an email to clubchalmin@elisechalmin.com indicating in the subject of the email "Modification of personal data".

All personal information we collect is strictly necessary for order processing, delivery and billing.  Your account information is therefore only used in the context of your commercial relationship with the Site.

Any missing information will result in automatic refusal of the order.

Personal information collected on the Site is processed by the Company for customer relationship management and prospecting purposes. This information is only transmitted to companies that contribute to the management, execution and processing of orders.

Furthermore, the Company does not transmit any personal information to third parties for prospecting purposes, but may be required to disclose it to legally authorized bodies and authorities, to the extent that disclosure is required or authorized by law, or when it deems it necessary or appropriate to comply with applicable laws and other texts, or to protect or defend its rights or those of its employees, customers or any other person.

Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or Stripes.

If the Customer has previously accepted it, he may receive marketing emails (Newsletters) from which he can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received.

All personal information is stored with the Site's host, whose contact details appear on the Site under the "Legal Notices" section.

Under no circumstances will the Company request confirmation of account or credit card details by email. If the Customer receives an email purportedly sent by the Company requesting such information, the Customer should not respond to it.

We strive to maintain appropriate security measures to protect your personal data. However, despite all the measures we put in place to protect against fraudulent access, use or disclosure of this information, we cannot guarantee that any data transmission over the Internet can be completely protected against access by unauthorized third parties. We cannot be held responsible for any breach of security unless the breach was attributable to our negligence.

The Site uses cookies (connection witnesses) which only allow the conservation of temporary data related to the current session such as the products you select, the time spent on the Site. This information collected is in no way nominative and is not saved from one session to another.

When arriving on the Site, the Customer is informed of the presence of these cookies. Continuing to browse the Site constitutes acceptance. However, the user has the option of opposing the use of these cookies by configuring their browser. However, access to certain services may require prior acceptance of cookies by the user.

XII- INTELLECTUAL PROPERTY

All intellectual property rights of the Site and its contents belong exclusively to the Company. Any reproduction, use or partial or total modification of an element of the Site, in any form whatsoever, may not be carried out without the express authorization of the Company, which reserves the right to initiate proceedings under intellectual property law.

The Customer is granted a limited license, including the consultation and use of the Site for personal use, and excluding downloading or modifying its contents, in whole or in part, without the express written consent of the Company. This license excludes any use of the Site for commercial or resale purposes, any recovery and use of product descriptions or prices, any derivative use of the Site or its contents, or any use of data mining tools, indexing robots or data collection and extraction tools. It is prohibited to reproduce, duplicate, copy, sell, or in any other way exploit all or part of the Site for commercial purposes without express written permission. It is prohibited to use techniques to incorporate any trademarks, logos, proprietary information (including images, text, page layout or forms) belonging to the Company without express written permission. It is prohibited to use meta tags or any other "hidden text" utilizing the name or trademark without express written permission.

XIII- RESPONSIBILITY

The Company cannot be held responsible for any direct or indirect damage that may result from access to the Site or use of the Site and/or its information, including its inaccessibility, loss of data, deterioration, destruction or viruses that may affect the Client's computer equipment and/or the presence of viruses on the Site.

We strive to provide reliable content on the Site, however and despite all our efforts we cannot guarantee that the Site is free from inaccuracies or omissions and we cannot be held responsible for errors or omissions, or for a lack of availability of information and services.

XIV- APPLICABLE JURISDICTION

The sale of products sold on the Site is subject to French law.

The terms and conditions of sale, as well as the contractual relationship between the Customer and the Company are governed by French law. The parties accept the jurisdiction of the courts of Paris for any action brought following or related to these Conditions.

XV- CONTACT

For any questions regarding online product orders, please write to us at  the email address: clubchalmin@elisechalmin.com or by post to the following address:

Elise Chalmin SAS
51b rue Condorcet
75009 PARIS

We will do our best to respond to you as quickly as possible.