Dear all,
It is in a very special atmosphere that I am writing a few words to you today.
First of all, I hope that you are all doing well, that you are not "too" isolated even if it is silly to write, and that your loved ones are doing well. Let's start with the "practical" side
We closed the Chalmin office yesterday afternoon, the weekend packages have left, we hope they will arrive at your home without any problems.
We will continue to work in the warmth of our own homes, but for everyone's health we will avoid contact with the outside world.
To do this, our warrior Laetitia takes a taxi-office-taxi round trip to collect as much stock as possible from the office so that
your orders continue to be sent
from her home, a postman will come and collect the packages from her mailbox (FORZA postman) Click and Collect orders are now on hold and will resume when we have access to our premises again, we can't wait to see you again!
Regarding returns, remember to write to Laetitia at clubchalmin@elisechalmin.com before sending your package, she will tell you how to proceed.
We are going to take advantage of this upcoming period of confinement to imagine sublime collections to come, to continue to make you dream, to continue the Elise Chalmin story, by doing a little yoga here and there :)
We will continue to think about the future because we cannot imagine that the adventure will end like this. We will do everything in our power to deliver your beautiful orders to you as quickly as possible and continue to see you wearing our beautiful creations.
You know the Elise Chalmin story, but not all of it, our brand that we are so proud of is still 100% independent today. This means that we have neither: investors, nor business angels, nor banks that follow us in the development of the brand. Until today it has always been a choice, that of being free to imagine creations and to lead the boat as we see fit.
This also means that we are more fragile than other supported brands, our cash flow depends entirely on our sales directly to our customers, or to our partner stores.
Do you see where I'm going with this?
Today, and since Saturday, all our partner stores have closed their doors. The cancellation of their orders is pouring in, and we understand them perfectly, they are suffering, and so are we...
So today more than ever I am counting on your support, your patience for your packages, your good humor, your encouragement, your orders.
As much as possible, share our Instagram posts, relay our newsletters, tell your friends about us, it only takes a few clicks for you, but for us it's MEGA support.
The good news following the cancellation of store orders is that we have some return parts in stock that you have been waiting for.
We will think about how to bring lightness, good humor and color to your, to our daily life, for the days to come. After all, it's what we do best.
We have a special thought for all the health professionals who are on the front line against the virus and we send them all our courage, our strength and thousands of kisses (by email, we are allowed)
PS: we are preparing some great coloring pages to keep your children busy, but also for you, the big kids!
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